Connect your help content
Add the public help centre, documentation and web pages Maia may use.
Chat + Voice Agent
An AI support agent for the system you already use.
Maia answers common customer questions in chat and voice using only your approved help content. Questions that need a person continue to your existing support channel.
This is Maia Chat + Voice
A customer asks a question. Maia searches your approved help content, answers in chat or voice and shows the source. If the answer is missing, she directs the customer to your team.
Try Maia Chat + Voice — live
Add chat and voice
Put the chat widget on your website and switch on voice when you want it.
Keep human support
Questions Maia cannot answer go to your existing support contact — with no invented answer.
AI support without changing systems
Keep your current ticketing system and help centre. Add Maia as the first line of support without migrating tickets, agents or customer history.
Chat AI agent
Add Maia to your website. She answers around the clock in the customer's language and links to the source.
Voice AI agent
Customers can speak naturally with Maia. Voice uses the same approved knowledge as chat.
No invented answers
If your content does not support an answer, Maia says so and offers your existing contact route.
Keep your current setup
Zendesk, Freshdesk and your current help centre remain in place. Maia adds a first line in front of them.
Included from day one
- AI support agent in chat
- AI support agent in voice
- Answers only from approved content
- Links to the source article
- Automatic language matching
- Website widget and shareable Maia page
- Knowledge-gap and answer-quality insights
- Prepaid voice with a hard stop
Common questions
- Do we need to replace our help centre?
- No. Maia reads the public content where it already lives and keeps the original links as sources.
- Do we need to replace Zendesk or Freshdesk?
- No. Maia handles the first conversation and directs human handover to the support route you already operate.
- What counts as a resolved case?
- Only a conversation Maia resolves without a person. A handover is never counted as resolved by Maia.
- What happens when Maia cannot find an answer?
- Maia says that the source material is insufficient and offers your configured human support route. It does not guess.
- Can Maia read a private help centre?
- Private sources need a safe read-only connection. We review the best route with you before activation.
- How does voice billing work?
- Voice minutes are bought in advance. When a block is used, voice pauses while chat remains available.
- Which languages are supported?
- Maia detects and answers in the visitor's language when the connected knowledge supports that language.