Maia interviews your experts
Teach Maia asks a colleague what customers ask, extracts the procedure and hands you a finished article draft to approve.
Knowledge base + Chat + Voice + Studio
A help centre that fills itself — with Maia answering from it.
Maia interviews your experts to create articles, recordings become video guides in 20 languages, and customers get answers in chat and voice from the same approved content.
A help centre customers can use — and Maia can answer from.
Write articles in Maia, add video guides and connect documentation that already exists. Customers search the help centre while Maia uses the same approved content in chat and voice.
Maia + Help Centre
Connect what exists
Bring together public help centres, documentation and web pages without a migration project.
Create what is missing
Write articles, let Maia interview experts and create multilingual video guides.
Approve and improve
Humans publish the source material; real questions reveal gaps and outdated content.
The Teach Maia interview
Maia interviews your expert. The article almost writes itself.
The hardest part of a knowledge base is finding time to write. With Teach Maia, Maia sits on the other side of the table: she interviews the person who knows the answer, extracts the procedure behind it and turns the session into a finished article draft.
- 01
Pick the colleague who knows the answer
No preparation or writing beforehand. Maia prepares the questions and leads the interview.
- 02
Maia asks what customers actually ask
She digs into procedures, policies and troubleshooting until the answer is complete — not just the headline.
- 03
The draft is ready for review
A structured article draft appears in your knowledge base. You edit, approve and publish — a human always decides.
- 04
Maia answers from it
Once published, the article becomes approved knowledge Maia uses in chat and voice. Knowledge-gap insights show what the next interview should cover.
Knowledge that builds and improves itself
For teams that want a better help centre and an AI support agent, while keeping their current ticketing system.
Branded help centre
Publish articles, screenshots and video in a help centre with your own name and visual identity.
Video guides in 20 languages
Record once in Tutorial Studio. Three active multilingual guides are included in this package.
Knowledge quality
Find gaps, duplicates and outdated material from the questions customers actually ask.
Connect existing content
Public help centres, documentation and web pages join the same knowledge layer without a migration project.
Maia in chat and voice
Maia answers customers from the same approved content, always linking back to the source article.
Knowledge operations included
- Branded public help centre
- Rich articles with images and video
- Drafts, versions and human approval
- Teach Maia interviews
- Three active multilingual video guides
- External source connections
- Source priority and freshness
- Knowledge quality and gap analysis
Common questions
- Do we need the complete support platform?
- No. This package gives you Maia and the help centre without ticket queues, team inbox or customer portal.
- Can we connect existing articles too?
- Yes. Existing public help centres, documentation and websites can be part of the same knowledge layer.
- Who approves new content?
- A person always reviews and publishes content before Maia can use it as an approved source.
- Can the help centre use our brand?
- Yes. You control the public name, visual identity and content structure.
- How are conflicting sources handled?
- You set source priority. Maia follows the source you trust most and uses freshness as the next signal.
- Are video guides included?
- Yes. Three active multilingual guides are included; additional guide packs can be added.
- Can Maia show the exact source?
- Yes. Answers link back to the approved article so customers and your team can verify them.