About us
Everyone in our company has spent years in customer support—from working the help desk to leading support organisations, from small teams to operations with 500 people.
“We have sat in the queue, led organisations both large and small, seen every problem support can throw at you—and carried the responsibility when the tools got in the way.”
Our office
Storgatan 74 · Linköping, Sweden
We have answered the questions, managed escalations and improved response times—first as agents ourselves, then as leaders responsible for entire support organisations, small and large. We know the difference between a feature that looks good in a demo and one that helps on a difficult Monday morning.
We have worked in complicated support systems, inherited knowledge bases nobody trusted and tested virtually every category of support tool. Too often the price grows faster than the value.
Maia is support software made by people who understand the daily work and the strategic responsibility. It is built to give customers reliable answers and support teams a calmer, clearer operation.
Software does not cost what it did ten years ago. A lower price should not mean fewer serious capabilities. We simply do not believe customers should be overcharged for adding another support agent. That is why Maia offers unlimited support agents and transparent usage where there is a real underlying cost.
Support, by people who know support.
